100% UniFi Focused
Effortless IT management designed for businesses running UniFi networks. Our subscription-based support ensures your infrastructure stays secure, optimized, and always operational—so you can focus on growth, not IT headaches.
Let's work togetherExperience Expert UniFi Support
How we work
Flat monthly fee. One request at a time.
Pause or cancel anytime.
- One request at a timeFocused, dedicated attention to each issue or task you submit.
- Same Day ServiceFast turnaround for all support requests within business hours.
- Networking, Doors & CamerasSupport for UniFi networks, door access systems, and security cameras.
- Installation & SetupProfessional deployment of UniFi devices, tailored to your needs.
- Emergency CalloutOne 24/7 emergency support callout per month for critical issues.
- Cancel AnytimeNo long-term commitments — pause or cancel anytime.
"MacroState transformed our IT infrastructure, providing reliable and efficient UniFi solutions that have significantly improved our operations."
Marcus Lyall
Frequently Asked Questions
What does your UniFi support subscription include?
Our subscription covers network monitoring, troubleshooting, firmware updates, security enhancements, and priority support to ensure your UniFi setup runs smoothly.
How fast can I expect support when I have an issue?
We offer same-day responses for urgent issues and proactive monitoring to prevent problems before they arise.
Do you provide on-site support, or is it all remote?
Most issues can be resolved remotely, but we also offer on-site support for businesses within Melbourne when required.
Can you help with designing and setting up a new UniFi network?
Yes! We assist with UniFi network planning, setup, and optimization for new and existing businesses.
Is there a contract or minimum commitment period?
No long-term contracts. Our subscription is month-to-month, giving you flexibility without being locked in.
I have a different question
Submit your question here and we'll get it added to the FAQ!